Carrier Relations Specialist
Job Summary
Cookiss Mobile is seeking a Carrier Relations Specialist to manage our International SMS Wholesale Business, including carrier relationships and international route management. The successful candidate will grow our list of wholesale partners, handle communications and negotiations with international operators, and manage buying and selling prices. On-the-job training will be provided for this collaborative role.
Responsibilities
- Manage international carrier relationships and partnerships
- Negotiate costs and manage buying and selling prices
- Plan and design international routing plans
- Monitor traffic, analyze data, and compile periodic reports
Required Skills
- Diploma/Degree in any discipline
- Fluent in English with strong communication skills
- Good interpersonal and negotiation skills
- Strong problem-solving and analytical abilities
Job Details
JOB DESCRIPTIONS AND RESPONSIBILITIES:
- Establish and maintain strong business relationships with international carriers & network operators.
- Identify potential new carriers or partnership with network operators and conduct feasibility studies prior to procurement.
- Coordinate the implementation and integration of the new carriers/network operators.
- Carry out all necessary studies, analyses and market changes which affects the International SMS Wholesale Business.
- Engage bi-lateral relationships to sell to international wholesale carriers whenever opportunity arises.
- Engage in negotiations to reduce the cost of the national and international interconnection with carriers/network operators.
- Plan, evaluate and design new international routing plan to ensure efficient use of capacity, maximize revenue and improve profit margin.
- React promptly to any changes to route availability and price, to ensure that international SMS coverage list is always fulfilled and there is no revenue leakage at all times.
- Maintain and ensure that all clients’ and carriers’ rate cards, notification lists & routing profiles are updated in a timely manner.
- Assist Business Development Team to verify the price and routing for the clients and facilitate the account configuration process.
- Monitor and analyze clients’ traffic and provide necessary reports to internal team to facilitate decision making.
- Compile monthly network and traffic report, as well as other periodic and/or ad-hoc reports when necessary.
- Verify carrier/network operator charges and perform monthly traffic reconciliation to ensure accuracy of charges and assist in solving dispute with the carriers when needed.
- Coordinate between Clients and Carriers and prepare necessary paperwork required to ensure quality SMS delivery.
- May be required to work on shift to manage accounts/relationships in European time zone.
Requirements:
- Candidate must possess a Diploma/Degree in any discipline.
- Fluent in English with excellent verbal and written communication skill.
- Good interpersonal and negotiation skills.
- Quick witted and possess great problem-solving, analytic and evaluation skills.
- Highly organized and detail oriented, with strong work ethics.
- Candidate with working experience in the Messaging or Telecommunication industry would be an added advantage.
- Fresh graduates are encouraged to apply.