E-commerce Operations Intern

Responsibilities: - Assist in daily e-commerce operations across platforms (e.g. product uploads, pricing updates, inventory checks). - Upload and update product listings while monitoring stock levels, pricing, and product availability. - Monitor and process incoming orders to ensure accuracy and timely fulfilment. - Assist in order handling, confirmation, tracking, and follow-up on order status with internal teams. - Support customer inquiries via chat/email/comments in a professional and timely manner. - Coordinate with operations, drivers, and partners to ensure smooth service delivery. - Support after-sales issues including returns, exchanges, and customer complaints. - Assist in preparing promotional content and campaign materials. - Collect sales data and track basic performance metrics (orders, issues, feedback). - Monitor market and competitor trends to support business improvements. - Compile customer feedback and identify common customer issues. Requirements: - Diploma/Degree students or fresh graduates in Business, Marketing, Tourism, Hospitality, or related fields. - Internship duration: 3–6 months preferred. - Good communication skills in English & Mandarin. - Detail-oriented and organized. - Willing to learn and able to work in a fast-paced environment. Benefits: - Training Provided - Allowances Provided - Medical Claim - Hybrid Working Mode (2–3 days office) What You'll Gain: - Real exposure to e-commerce and travel operations. - Hands-on experience with customer service and order handling. - Opportunity to learn business operations in a fast-growing environment. - Potential opportunity for full-time conversion based on performance.