Customer Service Executive
Job Summary
The Customer Service Executive will provide professional support across multiple channels while resolving inquiries and product issues with efficiency. This role involves coordinating with warehouse teams to ensure timely order fulfillment and managing order processes, including exchanges and refunds. The ideal candidate will focus on building long-term customer relationships and identifying opportunities to drive sales.
Responsibilities
- Provide prompt customer support
- Handle inquiries and complaints
- Process orders and returns
- Coordinate with warehouse team
- Improve customer satisfaction
Required Skills
- Excellent communication skills
- Proficiency in English and Bahasa Malaysia
- Strong multitasking ability
- Customer-oriented mindset
- Ability to work under pressure
Job Details
Responsibilities:
- Deliver friendly, professional, and prompt customer support across all communication channels.
- Resolve customer enquiries, complaints, and product-related issues with empathy and efficiency.
- Recommend the best solutions while creating opportunities to generate additional sales.
- Build long-term customer relationships through excellent service.
- Process orders, exchanges, refunds, and customer requests accurately.
- Coordinate closely with the warehouse and packing teams to ensure timely order fulfilment.
- Monitor order status and ensure all parcels are shipped within the required timeline.
- Report stock discrepancies and communicate urgent stock issues promptly.
- Inspect returned products, identify root causes, and prepare daily return reports.
- Continuously contribute ideas to improve customer satisfaction and service quality.
Requirements:
- SPM, Certificate, Diploma or higher qualification in Business, Marketing or related field.
- Fresh graduates are encouraged to apply.
- Experience in customer service is an added advantage.
- Friendly, patient and customer-oriented.
- Excellent communication and interpersonal skills.
- Able to multitask and perform well under pressure.
- Self-motivated, responsible and able to work independently.
- Comfortable communicating in both written and spoken English and Bahasa Malaysia.
- Mandarin is an added advantage.