Customer Service Intern
Job Summary
We are looking for a proactive and customer-oriented Customer Service Executive to join our team. You will be responsible for providing excellent customer support through multiple communication channels while ensuring a positive customer experience. This role requires maintaining accurate service records and collaborating with internal departments to resolve customer concerns effectively.
Responsibilities
- Handle multi-channel customer inquiries
- Resolve customer issues professionally
- Maintain accurate interaction records
- Collaborate with internal departments
Required Skills
- Fluent in Mandarin and English
- Strong communication skills
- Basic computer proficiency
- Willingness to work shifts
Job Details
Responsibilities:
- Handle customer inquiries via phone, email, live chat, and other communication channels.
- Provide accurate and timely information to customers.
- Resolve customer issues professionally and escalate complex cases when necessary.
- Maintain accurate records of customer interactions in the system.
- Follow company policies and service standards to ensure customer satisfaction.
- Work closely with internal departments to resolve customer concerns.
- Perform follow-up and other customer support-related administrative tasks when required.
Requirements:
- Minimum SPM, UEC, Diploma, or equivalent qualification.
- Able to communicate fluently in Mandarin and English (spoken and written).
- Fresh graduates are encouraged to apply.
- Customer service experience is an added advantage but not required.
- Good communication and interpersonal skills.
- Positive attitude, responsible, and willing to learn.
- Able to work in a fast-paced environment.
- Basic computer skills and familiarity with Microsoft Office are preferred.
- Willing to work on rotational shifts, including weekends and public holidays (if applicable).