Front Desk Assistant
Job Summary
The Front Desk Assistant will handle guest check-ins, check-outs, and manage booking inquiries via chat and phone. This role involves troubleshooting guest issues, performing administrative tasks, and conducting room audits to ensure readiness. Candidates will work in a fast-paced environment supporting a growing vacation rental management team.
Responsibilities
- Manage guest check-ins and check-outs
- Handle guest inquiries via chat and calls
- Troubleshoot guest issues during their stay
- Perform room audits post-housekeeping
- Manage daily administrative tasks
Required Skills
- Strong communication and organizational skills
- Customer service experience
- Multilingual (English and Bahasa)
- Attention to detail
- Ability to work independently
Job Details
THE PERFECT FIT:
- Assist guests on check-in and check-out
- Assist walk in guest in making bookings
- Answering and responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, bookings related matter and etc
- Administration
- Rooms audit after housekeeping to ensure all rooms are ready for check-in.
- Ad-hoc tasks assigns by superior.
Advantages:
- Experience in customer service/sales/telemarketing/frontdesk/receptionist
- Multilingual in Eng, Bahasa
Working location & hours:
- Kelana Jaya
- 9 hrs shift with 1 hour break (between 10am-10pm)
- 6 working days
- Expect busiest during weekends and public holidays
Requirements:
- Strong communication, organizational, and analytical skills
- Courtesy and patience in guest interactions
- Strong attention to detail
- Ability to work independently and take responsibility for tasks
- Timely replies to mobile communications
Benefits:
- Opportunities for promotion
- Professional development