Customer Service Intern
Job Summary
We are looking for a friendly and responsible Customer Service Intern to support daily enquiries, candidate communication, and walk-in handling. The role involves managing interactions across various channels like WhatsApp and phone calls while ensuring professional service. Training will be provided to help you develop skills in handling candidates, workers, and clients.
Responsibilities
- Manage incoming customer enquiries via multiple channels
- Assist with candidate screening and registration
- Coordinate interview arrangements and briefing sessions
- Maintain accurate records and follow up on pending documentation
Required Skills
- Proficiency in English and Bahasa Malaysia
- Effective communication skills
- Basic computer literacy (Google Drive, MS Office)
- Strong interpersonal and organizational skills
Job Details
Responsibilities:
- Handle incoming enquiries through WhatsApp, phone calls, email, social media, and walk-ins.
- Respond to enquiries politely, clearly, and professionally.
- Assist with basic candidate screening, registration, appointment arrangement, and follow-ups.
- Liaise with candidates, workers, clients, employers, and visitors when required.
- Assist with interview arrangements, briefing sessions, and simple coordination work.
- Follow up on pending documents, missing information, attendance, and next steps.
- Update basic records, forms, and trackers accurately.
- Support customer service, communication, and operational tasks as assigned.
Requirements:
- Currently pursuing or recently completed SPM, Diploma, or Degree in any field.
- Students looking for internship placement are welcome to apply.
- Able to communicate in English and Bahasa Malaysia.
- Mandarin or other language ability will be an added advantage.
- Comfortable communicating through WhatsApp, phone calls, and face-to-face.
- Friendly, patient, responsible, and willing to learn.
- Basic computer skills, including email, Google Drive, Microsoft Word, and Excel.
- Able to follow instructions and complete tasks properly.
Preferred Personality:
- Friendly and approachable.
- Good communication skills.
- Patient when handling questions and follow-ups.
- Organised and responsive.
- Comfortable dealing with different types of people.
- Willing to learn and support the team.