Retail Executive

Responsibilities: - Promote and market musical instruments, music-related products, and music education programmes to prospective customers. - Achieve individual and branch sales targets while maintaining professional sales practices and customer engagement standards. - Deliver excellent customer service by providing accurate product information, course recommendations, and after-sales support. - Coordinate and manage student enrolment processes, class scheduling, and communication between students, parents, and teachers. - Support teacher administration, including attendance tracking, lesson arrangements, and operational coordination. - Manage showroom inventory, including stock monitoring, replenishment, stock transfers, and inventory accuracy. - Prepare and maintain branch sales reports, enrolment records, and other operational documentation in a timely and accurate manner. - Plan, coordinate, and execute promotional campaigns, roadshows, events, and marketing activities to drive sales growth and student enrolment. - Ensure showroom displays, product presentation, and retail environment are maintained to company standards. - Support branch operations and contribute to continuous process improvements to enhance customer experience and operational efficiency. Requirements: - Minimum 1 year of working experience in customer service, sales, retail, administration, or related fields. - Able to communicate effectively in English and Bahasa Malaysia. - Proficiency in Mandarin will be an added advantage. - Willing to work a 6-day work week, comprising 3 morning shifts and 3 afternoon shifts. - Customer service-oriented with strong interpersonal and communication skills. - Possesses a positive attitude, strong sense of responsibility, and willingness to learn. - Candidates with a music background or the ability to play a musical instrument will have an added advantage. - Malaysian citizens only.